Privacy Policy

This Privacy Policy describes how we collect, use, share, and protect your personal information when you access or use our website https://transporterz.app/, Transporterz mobile application, or any related services (collectively, the "Platform").

By accessing or using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy and in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as applicable in India.

1. Information We Collect

We collect the following types of data:

1.1 Information You Provide

Name, phone number, email ID
Address, city, pin code, and identity proof (if required)
Vehicle details (for drivers/partners) – vehicle number, model, permits, licences
Payment details such as UPI, bank account, GST number (if applicable)
Feedback, inquiries, or communication data

1.2 Information Automatically Collected

Device details: Device ID, operating system, browser type
Log data: IP address, time/date of access, app usage, clicks, and interactions
Location data: Live GPS location for tracking rides/deliveries (after permission)

1.3 Third-Party Information

We may receive data from:

Payment service providers
Verification services (KYC, driving licence validation)
Logistics/partner companies (if booking placed via third parties)

2. How We Use Your Information

We use your data to:

✔ Create and manage user/driver accounts
✔ Provide transport, logistics, delivery, and booking services
✔ Track vehicles, calculate distance and fares
✔ Process payments, invoices, refunds
✔ Communicate important updates, support messages
✔ Improve features, security, and user experience
✔ Comply with legal obligations, taxation, safety regulations

3. Sharing & Disclosure of Information

We do not sell your data. However, information may be shared:

Shared With	Purpose
Driver Partners / Vehicle Owners	To fulfill booking requests
Customers / Users	For delivery/trip coordination
Payment Gateways	Processing transactions
Law Enforcement / Authorities	For legal compliance or emergencies
Service Providers (Hosting, Cloud, SMS, Analytics)	To support business operations

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, remember preferences, and analyze website/app traffic. You can disable cookies through your browser settings.

5. Data Retention

We store personal information only as long as necessary for:

Providing services
Meeting legal, accounting, or operational requirements

You may request deletion of data, subject to lawful obligations.

6. Data Security

We use encryption, secure servers, restricted access, and industry-standard practices to protect your data against unauthorized access, alteration, or destruction.

7. Your Rights

You have the right to:

✔ Access, update or correct your data
✔ Withdraw consent at any time
✔ Request deletion of your account/data
✔ Report grievances or misuse

To exercise these rights, contact us at: info@transporters.com

8. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date".

10. Contact Information

Grievance Officer

Name: Ramesh

Email: info@transporters.com

Address: Deira Tower - 2307 Baniyas Rd - Al Rigga - Deira - Dubai - United Arab Emirates 7895+42

Working Hours: Monday to Friday, 10 AM to 6 PM (IST)